Privacy policy

At Plaque of Legacy, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our site or place an order.

1. Information We Collect

We collect the following types of personal data when you use our site:

  • Contact information: name, email address, phone number, shipping and billing address

  • Order data: items purchased, order total, date, and fulfillment status

  • Uploaded content: certificates, names, personalized messages, etc.

  • Technical data: IP address, browser type, device info, cookies, and browsing behavior

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Communicate with you about your order status or support requests

  • Customize your experience on our website

  • Send you updates, promotions, or new product announcements (only with your consent)

  • Improve site functionality and detect/prevent fraud

3. Sharing Your Information

We do not sell your data. We only share information with:

  • Payment processors (e.g. Shopify Payments, PayPal)

  • Shipping providers to deliver your order

  • Analytics services (e.g. Google Analytics) to monitor and improve site performance

  • Marketing platforms (only if you opt in)

4. How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy.

Such circumstances may include:

With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. .
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
With our affiliates or otherwise within our corporate group.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

5. Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

6. Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

7. Data Retention

  • We retain order and account information as required by law and for our records

  • Uploaded certificates are securely stored only for the duration needed to fulfill your order

  • Files are deleted after order completion unless otherwise requested

8. Your Rights (GDPR & CCPA)

Depending on your location, you have the right to:

  • Access the personal information we hold about you

  • Request correction, deletion, or restriction of your data

  • Withdraw your consent for marketing at any time

  • File a complaint with a data protection authority

To exercise these rights, contact us at support[@]plaqueoflegacy.com

9. Cookies

We use cookies to improve your browsing experience and to analyze site traffic. You can manage your cookie preferences in your browser settings.

10. Security

We take appropriate precautions to protect your personal data. All payment information is encrypted and processed securely through trusted gateways.

11. Third-Party Links

Our site may contain links to other websites. We are not responsible for their content or privacy practices.

12. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the effective date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, contact us at:
📧 support[@]plaqueoflegacy.com